Refund and Withdrawal Policy
Effective date · To be set after legal review
This document is a draft. It will be published in final form, with an effective date, after legal review.
The Korean original is the legally binding version of this document; the Japanese and English versions are reference translations.
This policy sets out how a purchase of hologram content on HOLOFLEX may be withdrawn and refunded. Matters not covered here are governed by the Terms of Service and applicable law.
1. Scope
This policy applies to the digital content (download products) sold on the Service. No physical goods are sold, so no shipping or return of goods arises.
2. Withdrawal period
A buyer may withdraw from a purchase within the period prescribed by applicable law. The specific period will be stated in this clause once determined.
The details will be stated in this clause once determined.
3. When withdrawal is restricted
Under Article 17(2)5 of the Act on Consumer Protection in Electronic Commerce, withdrawal is restricted for the part of reproducible goods whose supply has begun.
Supply begins, for this service, when an order is approved and a download entitlement is issued to the buyer. For items priced at ₩0 the entitlement is issued as soon as the request is made, and that is the point of supply.
An order before approval — that is, before the entitlement is issued — has not entered supply, so the buyer can cancel it directly from the purchase history at any time.
- Opportunity to examine — a preview is published for every item so that its content can be checked before purchase.
- Prior notice — the purchase screen states that withdrawal is restricted immediately before payment and takes the buyer's separate consent. Without that consent the purchase does not proceed, and the time of consent together with the version of the document consented to is retained as a record.
- Where several items are bought separately, the restriction does not apply to items whose supply has not begun.
4. How to withdraw
Orders awaiting approval can be cancelled directly from the purchase history.
In other cases, send the order details and the reason to the contact below and the request will be handled after verification.
5. Refund period and method
Refunds are made, as a rule, by the same means as the original payment.
The processing period and the procedure for each payment method will be stated in this clause once determined.
The details will be stated in this clause once determined.
6. Defective content
Where the content supplied differs from how it was described or cannot be played, the buyer may request withdrawal within the period prescribed by applicable law, counted from the day the defect became known. The restriction on withdrawal does not apply in that case.
7. Partial refunds
The basis for a partial refund where several items were purchased together will be stated in this clause once determined.
The details will be stated in this clause once determined.
8. Contact
- Phone
- 1661-0593
- cs@theface.link
- Support hours
- Weekdays 10:00–18:00 KST (lunch break 12:00–13:00; closed weekends and public holidays)